JOD DESCRIPTION:

• Application Development: Design, develop, and implement custom ServiceNow applications and solutions to meet business requirements, including creating workflows, forms, scripts, and integrations.
• Customization and Configuration: Customize and configure ServiceNow instances, including setting up roles, access controls, data sources, and system properties to align with organizational needs.
• Integration: Develop and maintain integrations between ServiceNow and other systems, such as databases, web services, and third-party applications, to enable data exchange and process automation.
• Scripting and Automation: Write and maintain scripts using ServiceNow’s scripting languages (e.g., JavaScript, Glide Record, and ACLs) to automate processes, enhance functionality, and improve system performance.
• Testing and Deployment: Perform thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and reliability of developed solutions. Coordinate and execute deployment activities.
• Documentation: Document ServiceNow applications, configurations, and processes to ensure proper knowledge transfer and maintenance.
• Troubleshooting and Support: Investigate and resolve issues, bugs, and performance bottlenecks in ServiceNow applications and instances, providing timely support to end-users.
• Continuous Improvement: Stay up-to-date with ServiceNow best practices, new features, and industry trends, and contribute to the continuous improvement of ServiceNow implementations and processes

REQUIRED SKILLS AND EXPERIENCE

• 5+ years of hands-on development experience with ServiceNow, including core platform and one or more advanced modules (e.g. ITSM, ITOM, ITAM)
• Experience with Integrations using REST, SOAP, MID Servers, IntegrationHub, and third-party systems.
• Experience with ServiceNow SailPoint ISC is a plus.
• ServiceNow CSA, CAD, CIS-DF, CIS-ITSM certification are required.
• At least 1 other ServiceNow CIS is required.
• Expert-level knowledge of JavaScript, Glide Record, Glide Form, AngularJS, HTML, CSS, and other web technologies relevant to ServiceNow development.
• Strong understanding of ITIL processes and practical implementation within ServiceNow.
• Proven ability to design, develop, and optimize complex workflows and core ServiceNow functionality and configuration.
• Ability to lead design discussions, translate requirements into technical specifications, and mentor junior developers.
• Familiarity with Agile/Scrum delivery frameworks and tools.
• Excellent analytical, problem-solving, and communication skills – able to work with technical and non-technical stakeholders.
• Proactive in design discussions with the client.
• Experience in writing technical documents.

BENEFITS

• Salary upto 45M gross
• Probation salary is 100% of official salary
• 13th-month salary and performance review twice a year 
• Bonus for special occasions each year (Labor Day, National Day, Solar New year, Lunar New Year) 
• Employee’s professional certification and training allowances subject to company regulations 
• Health Care Insurance
• Annual Health Assessment 
• Social, health and unemployment Insurance following Government policy 
• Enjoy company summer trips and other team building activities held monthly and quarterly 
• Work five days per week with flexible working time 
• Professional, creative and dynamic working environment  

CONTACT

• Send CV to: tuyendung@gem-corp.tech
• Hotline: +842466666100 (Recruitment Team)
• Facebook GEM Careers: https://www.facebook.com/tuyendungGEM
• LinkedIn GEM Careers: https://www.linkedin.com/company/gem-careers-hiring/