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ServiceNow has established itself as a dominant force in IT service management, holding over 45% of the global ITSM market in 2023. The platform is widely adopted by enterprises looking to unify workflows, automate services, and modernize operations. As usage expands across industries, selecting the right partner becomes central to successful implementation.
This article outlines the five levels of ServiceNow partnership and presents a curated list of the top ServiceNow partners, distinguished by technical capability, customer outcomes, and domain specialization.
5 Levels of ServiceNow Partnership
ServiceNow’s partner program is structured to reflect a firm’s capabilities, customer impact, and delivery experience across its ecosystem. The five partnership tiers represent ascending levels of commitment, technical expertise, and proven success with ServiceNow solutions.
- Consulting and implementation partner
This is the entry point for companies joining the ServiceNow partner ecosystem. Registered partners have access to foundational resources and training, but are still in the early stages of building ServiceNow delivery capacity. These firms typically focus on initial certifications and limited-scope projects.
- Specialist partner
At this level, partners demonstrate increased engagement through certifications, customer implementations, and platform knowledge. Specialist partners have begun to establish credibility within specific ServiceNow product lines or industries, often delivering focused, function-specific solutions.
- Premier partner
Premier partners have a consistent track record of successful implementations and deeper alignment with ServiceNow’s product strategy. These firms maintain certified technical teams across multiple workflows and have experience managing mid- to large-scale deployments.
- Elite partner
Premier partners have a consistent track record of successful implementations and deeper alignment with ServiceNow’s product strategy. These firms maintain certified technical teams across multiple workflows and have experience managing mid- to large-scale deployments.
- Global Elite partner
Global Elite is the highest tier and includes firms with extensive, worldwide delivery capabilities. Partners at this level manage large-scale, complex ServiceNow implementations and maintain strategic alignment with ServiceNow’s global initiatives. These organizations support innovation, contribute to product feedback loops, and serve as core advisors to global clients.
The partnership level gives a clear signal of a firm’s ability to deliver value on the platform. Identifying the right level of expertise is a key step for organizations evaluating potential partners for ServiceNow initiatives.
Consulting and Implementation Partners
The ServiceNow ecosystem includes a wide range of consulting and implementation partners, each offering distinct capabilities depending on their technical maturity, industry focus, and geographic presence. These top ServiceNow partners across various tiers, from Consulting-level to Global Elite participants, are recognized for their ability to deliver measurable outcomes on the platform.
GEM
As one of the top ServiceNow partners, GEM Corporation delivers ServiceNow consulting and implementation services supported by a team of over 400 technology professionals with more than 11 years of experience. We work with leading organizations across sectors such as IT services, food and beverage, aerospace, and banking, bringing domain understanding into each ServiceNow engagement. Our approach combines platform knowledge with industry context to help clients design and operate digital workflows that align with their business model.
Our ServiceNow capabilities span planning, configuration, integration, and support, covering both IT and non-IT use cases. We have deployed solutions that streamline service operations, improve cross-functional collaboration, and deliver measurable business outcomes. GEM also integrates ServiceNow with advanced technologies such as Databricks, helping clients build data-driven environments that support analytics at scale.
With a delivery model focused on scalability and maintainability, we support clients from initial assessment through post-implementation service maturity. Our teams are structured to respond to complex requirements, regulatory considerations, and operational constraints, ensuring that ServiceNow becomes a strategic asset, not just a technology upgrade.
Samsung SDS
Samsung SDS serves as the technology and digital transformation unit of the Samsung Group, delivering integrated enterprise solutions across cloud, analytics, AI, secure mobility, and digital workspace. The firm provides industry-specific solutions for government, healthcare, and financial services, with a focus on productivity, data-driven decision-making, and asset protection.
A standout innovation is Zero Touch Mobility for ServiceNow (ZTM) – a hyperautomation solution that manages the entire mobile device lifecycle within the ServiceNow environment. ZTM supports diverse device ecosystems, offering a streamlined mobility management capability for enterprise clients operating in highly regulated industries.
Specialist Partners
Sysintegra Pty Ltd
Based in Australia, Sysintegra focuses on Service Management and Identity Security, delivering full-cycle ServiceNow and Okta implementations. The firm provides configuration, integration, custom development, and managed support services tailored to both customer and employee experience initiatives.
Sysintegra has developed Zertid, an identity governance solution built on the Now Platform, available via the ServiceNow Store. Zertid enables rapid deployment and global availability, supporting organizations looking to unify access control and service management under one framework.
Mitsubishi Electric Software Corporation
Mitsubishi Electric Software Corporation brings decades of experience in software development and system integration, serving sectors ranging from aerospace to manufacturing. The company joined the ServiceNow partner program in 2021 and delivers tailored implementation and operational support services.
With a strong emphasis on aligning platforms with real-world business needs, Mitsubishi Electric applies its engineering heritage to support clients across all project phases, from planning to post-deployment optimization.
Activeo Pte Ltd
Activeo is a Singapore-based system integrator with a strong track record in customer experience and digital workspace transformation. Since 2017, the firm has completed more than 80 ServiceNow projects across public and private sectors, supporting over 150 enterprise clients. Activeo’s consulting framework spans IT management, enterprise feedback systems, and digital workplace design, with a focus on long-term service excellence.
Known for its vendor-neutral approach, Activeo selects technologies based on business value alignment and long-term adaptability, helping clients build service environments that are both scalable and resilient.
Sgital Pte Ltd
Headquartered in Singapore, Sgital delivers automation-driven ServiceNow solutions across Asia and global markets. The firm specializes in building enterprise-grade workflows that span both IT and business operations.
Its portfolio includes Finance Shared Services Automation, Project Portfolio Management, and Customer Service Management with embedded performance analytics. Sgital also supports implementations in HR Service Delivery, Security Operations, and Governance, Risk and Compliance (GRC), helping organizations leverage ServiceNow as a unified platform for intelligent service delivery.
Intellivate Technologies
Based in Noida, India, Intellivate Technologies focuses on IT automation, enterprise tool strategy, and digital transformation. The company works with global service providers and enterprises to deliver ServiceNow implementations that align with both operational and technical requirements.
With expertise in ITSM, enterprise monitoring, big data analytics, and infrastructure automation, Intellivate provides end-to-end consulting and integration services. Its delivery model emphasizes budget control, timely execution, and seamless integration across OEM platforms.
Premier Partners
Kinetic IT
Kinetic IT is an Australian enterprise technology provider known for outcome-based delivery across critical sectors including education, emergency services, utilities, and transport. With a national ServiceNow practice established in 2012, the firm offers strategic consulting, platform design, implementation, and managed support.
Its approach combines ITSM, SIAM, and security capabilities through its proprietary PROTECT+ offering. Kinetic IT’s ServiceNow engagements are defined by strong governance, user-centric workflows, and consistent service quality, making it a preferred partner for organizations operating in high-dependability environments.
System Support inc.
Founded in 1980, System Support Inc. offers end-to-end ICT services covering system planning, development, operations, and maintenance. As a Premier ServiceNow Partner, the company delivers professional services that support the full lifecycle of the platform, from process consulting and implementation to technical support.
System Support also provides managed services that accelerate initial rollout and ensure long-term platform stability. The firm integrates ServiceNow with third-party tools, including Zabbix, DataDog, and Ansible, allowing clients to build unified environments across monitoring, automation, and IT service management. Its diverse industry reach and focus on platform-driven efficiency position it as a key player in Japan’s enterprise IT services landscape.
Megazone Cloud
Megazone Cloud is Korea’s first and largest AWS Premier Tier Services Partner, offering full-spectrum cloud consulting and ServiceNow implementation services. The firm supports over 5,000 clients across sectors such as gaming, public services, and large enterprises.
With strong expertise in multi-cloud environments, covering AWS, Google Cloud, and Azure, Megazone Cloud integrates ServiceNow into broader IT modernization strategies. Its service model includes everything from initial advisory services to post-deployment management, helping organizations develop resilient, high-performance cloud-based workflows with ServiceNow at the center.
Accelerate ITS
Accelerate ITS focuses on transforming enterprise workflows through ServiceNow consulting, advisory, and app development services. Drawing on capabilities developed since the early days of the platform, the firm helps clients redesign complex processes to deliver faster, more intuitive user experiences.
Accelerate ITS is known for its agile delivery model and commitment to simplifying enterprise operations. Its ServiceNow expertise cuts across industries, helping organizations deploy platforms that align with strategic goals while improving internal service quality and employee productivity.
Nexon
Nexon is a digital consulting and managed services provider serving mid-market, enterprise, and public sector clients throughout Australia. With a broad portfolio that includes cloud, cybersecurity, and digital transformation, Nexon integrates ServiceNow into end-to-end IT strategies.
The company is distinguished by its customer-first culture, supported by ISO and CREST certifications and a workforce of over 500 professionals. Nexon’s ServiceNow practice focuses on secure, scalable deployments that improve service delivery, strengthen operational control, and accelerate digital adoption for clients across regulated industries.
Elite Partners
NewRocket LLC
NewRocket delivers enterprise transformation through the ServiceNow platform, with an emphasis on resilience, connected operations, and employee-centered design. As an Elite Partner, the firm works with clients to reimagine workflows, unify digital services, and improve business agility.
NewRocket’s delivery model combines UX-driven architecture with scalable platform configurations, so organizations can unlock the full potential of ServiceNow. Its engagements prioritize measurable outcomes, emphasizing clarity, collaboration, and long-term value creation across departments and regions.
GlideFast Consulting
GlideFast Consulting, a division of Apex, is an Elite ServiceNow partner with a strong reputation for technical depth and customer satisfaction. The firm specializes in end-to-end ServiceNow implementations, from platform architecture and workflow design to long-term support and optimization.
Known for its process-driven methodologies and deep platform knowledge, GlideFast delivers tailored solutions across ITSM, HRSD, CSM, and more. Its consistent client outcomes and industry recognition underscore its position as a trusted advisor for enterprise-wide ServiceNow transformation initiatives.
Cask
Cask is a dedicated ServiceNow consultancy known for delivering comprehensive platform strategies across both public and private sectors.
As a multi-award-winning firm, including ServiceNow’s Global Elite Partner of the Year, Cask focuses on full-stack ServiceNow services, from platform advisory and solution design to modernization and ongoing optimization. Its capabilities span Technology, Customer, Employee, and Creator workflows, with an emphasis on measurable service quality improvements and long-term platform value. Cask’s delivery model integrates strategic planning with execution to help clients move from implementation to continuous advancement.
Fujitsu
Fujitsu integrates ServiceNow into its broader digital service portfolio to deliver scalable enterprise transformation programs. The firm combines its operational legacy with platform-driven delivery to support clients across employee experience, service management, and governance domains.
Following its acquisition of Enable Professional Services, an Elite ServiceNow partner in the APJ region, Fujitsu expanded its ServiceNow competency, particularly across Asia-Pacific. The firm’s approach emphasizes responsible innovation and operational transparency, aligning long-term business outcomes with platform capabilities.
Crossfuze
Crossfuze is a long-standing ServiceNow partner with over 2,500 implementations delivered across industries.
Known for its step-by-step delivery model, Crossfuze provides advisory, change management, and post-implementation services designed to sustain performance improvements. Its track record includes wide-ranging customer success stories across ITSM, HRSD, and platform analytics. Crossfuze supports clients through each phase of ServiceNow adoption, offering tailored programs aligned to organizational goals and operational maturity levels.
Australian Centre for Advanced Computing & Communications
AC3 delivers ServiceNow programs for enterprise and public sector clients, with a focus on platform maturity and digital service evolution. Based in Australia, the firm supports both greenfield deployments and the revitalization of existing ServiceNow environments.
AC3’s capabilities include implementation, upgrade, service management enablement, and managed support. It also provides assessments to identify platform gaps and develop tailored roadmaps for service improvement. With a team experienced in complex delivery environments, AC3 aligns ServiceNow use cases with measurable business goals.
Capgemini
Capgemini has been a ServiceNow Global Alliance Partner since 2009 and has delivered over 400 ServiceNow engagements across Fortune 500 organizations.
With a team of more than 800 consultants and over 2,000 certifications, Capgemini supports large-scale ServiceNow rollouts that cut across business functions. Its proprietary Business Ecosystem Platform model combines multi-vendor agility with centralized accountability, offering clients a single framework for innovation and governance. Capgemini’s offerings are backed by accelerators and reusable assets that speed up time to value while supporting compliance and operational scale.
ProV International, Inc
ProV is a global consulting firm that helps organizations simplify business operations and improve service delivery through tailored ServiceNow solutions.
With capabilities across ITSM, ITOM, CSM, and HRSD, ProV combines technical depth with process insight to support long-term platform success. Its teams specialize in reducing complexity, automating workflows, and aligning digital tools with business goals.
Global Elite Partners
Deloitte
Deloitte, a ServiceNow Global Elite Partner, has delivered transformation programs to over 5,500 clients during more than 11 years of collaboration with the platform. Through its Advise, Implement, and Operate (AIO) model, Deloitte integrates strategic advisory with platform delivery and operational services.
With over 6,000 ServiceNow implementations and a global team of 10,500+ professionals holding 11,000+ certifications, including 16 Certified Technical Architects and 13 Certified Master Architects, Deloitte supports clients across industries and geographies. Its reach spans more than 150 countries and is supported by 12 delivery centers worldwide, enabling consistent execution of digital programs at scale.
Ernst & Young
Another familiar name on this list of top ServiceNow partners is Ernst & Young, or EY. EY supports organizations through complex transformation initiatives by bringing together capabilities across its global network and alliance ecosystem. As a ServiceNow Global Elite Partner, EY applies its multidisciplinary approach to help clients solve strategic challenges, build more responsive operations, and modernize service delivery.
Its focus on collaboration, creativity, and integrated problem-solving drives outcomes that contribute to a more adaptive and connected enterprise environment.
KPMG
KPMG partners with ServiceNow to help organizations respond to rising expectations for faster and more responsive service delivery. The firm addresses demands across front, middle, and back office functions by applying ServiceNow’s capabilities in workflow automation, user experience design, and operational control.
KPMG’s service model is grounded in business outcomes and supports clients in improving productivity, managing risk, and simplifying service interactions across the organization. Its expertise spans functional and technical domains, helping clients draw more value from their platform investments.
IBM
IBM is a global technology firm with a long-standing presence in AI, cloud computing, and enterprise services. Its ServiceNow practice supports IT service management and workplace solutions with a focus on platform integration, automation, and continuous delivery.
Operating in over 170 countries, IBM combines its consulting and infrastructure experience to help clients modernize service environments and deploy scalable ServiceNow solutions. The collaboration between IBM and ServiceNow spans over a decade and continues to drive innovation in enterprise service delivery.
DXC Technology
DXC Technology helps global enterprises operate mission-focused systems while modernizing their IT environments. The company supports clients in managing data architecture, improving operational efficiency, and securing infrastructure across public, private, and hybrid cloud deployments.
Known for its longstanding track record in enterprise technology, DXC delivers integrated solutions using the Enterprise Technology Stack to help organizations improve performance and competitiveness. Its role as a trusted advisor to some of the world’s largest companies reflects deep experience in delivering scalable, secure, and high-impact digital programs.
Accenture
Accenture is one of ServiceNow’s Global Strategic Partners, the platform’s highest tier. With more than 20,000 cloud projects completed, including work with three-quarters of the Fortune Global 100, and a team of approximately 44,000 cloud-trained professionals,
Accenture supports organizations through service design, platform deployment, and operational scaling. The firm brings together infrastructure, applications, and business processes in a single delivery model powered by ServiceNow. Its practice helps clients coordinate services across the enterprise while improving agility and accelerating time to value through cloud-native operations.
Wipro
Wipro is a technology services and consulting firm that supports clients in addressing complex transformation challenges through a blend of engineering, operations, and strategic design.
With a global workforce of over 240,000 employees and partners across 66 countries, Wipro works with clients to build adaptable service models that align with future business needs. The firm’s ServiceNow capabilities are part of a broader portfolio that helps organizations plan and execute digital programs focused on long-term relevance, sustainability, and operational clarity.
Atos
Atos delivers digital transformation programs at scale, covering cloud, cybersecurity, data, and digital workplace services. With operations in 69 countries and a workforce of over 100,000 professionals, Atos provides tailored solutions for enterprise clients across sectors.
Its digital business, Eviden, leads global ServiceNow delivery through Engage ESM – an Elite Partner with more than 15 years of experience. Engage ESM supports clients with design, implementation, and platform support across both IT and business functions, combining domain expertise with the ability to manage large and complex environments. Atos is recognized for its role in advancing enterprise service strategies through platform integration and managed services.
Infosys
Infosys is a global provider of digital services with a presence in 56 countries and a team of over 343,000 professionals. The company supports clients through all stages of digital transformation, combining platform strategy with deep process knowledge. Its European subsidiary, GuideVision, specializes in ServiceNow consulting, platform deployment, training, and managed support. GuideVision also offers SnowMirror, a data replication tool built for ServiceNow environments.
Infosys helps clients build adaptive digital foundations, supported by AI and agile delivery models. Its approach focuses on continuous learning, platform adoption, and operational improvement through an ecosystem of innovation partners and domain specialists.
Cognizant Technology Solutions U.S. Corporation
Cognizant is one of the top ServiceNow partners globally, combining platform expertise with a sector-focused consulting approach. The firm supports clients in rethinking operational and service models through ServiceNow-powered solutions in automation, AI integration, and workflow design. In collaboration with Thirdera, Cognizant delivers large-scale digital programs that span user experience, business process optimization, and platform engineering. With a strong presence in regulated industries and a global delivery footprint, Cognizant helps enterprises scale ServiceNow across diverse environments while maintaining alignment with business priorities.
How to Select a ServiceNow Partner That Suits Your Business?
Selecting the right ServiceNow (SVN) partner is about alignment, not just credentials. While top ServiceNow partners bring scale and reputation, the best fit for your organization depends on your internal goals, delivery complexity, and the nature of your operations. Below is a structured approach to help you evaluate and identify the right partner for your business.
1. Define the Scope and Objectives
Start by clarifying what you want to achieve with ServiceNow. Whether you’re launching a specific module like ITSM or planning an enterprise-wide rollout, your goals should drive partner selection. Consider:
- Functional areas: IT, HR, CSM, Risk, or cross-domain
- Business outcomes: faster resolution times, improved user experience, or streamlined compliance
- Deployment model: cloud-first, hybrid, or legacy modernization
A clear scope helps filter partners based on their delivery strengths and relevant track record.
2. Evaluate Industry Experience
A partner with experience in your sector can accelerate delivery and reduce friction. Look for firms that:
- Understand operational models specific to your industry
- Have implemented ServiceNow in comparable environments
- Are familiar with regulatory or compliance frameworks relevant to your business
Domain familiarity often leads to more relevant configurations, faster decision cycles, and better alignment between platform capabilities and business processes.
3. Assess Delivery Model and Flexibility
ServiceNow projects vary in complexity, and so do delivery models. Some partners operate with fixed-scope programs, while others offer flexible, iterative approaches. Evaluate:
- Their ability to scale with your needs over time
- Willingness to adapt to custom workflows or legacy system constraints
- Post-deployment support approach
This step ensures the partner can accommodate your pace and governance structure without creating unnecessary friction.
4. Review Technical Depth and Integration Capabilities
Many organizations extend ServiceNow by integrating it with platforms like Databricks, cloud analytics, or security tools. Select a partner that:
- Has proven expertise in platform configuration and orchestration
- Understands your broader technology landscape
- Can support integrations that go beyond out-of-the-box connectors
This capability becomes especially important if your roadmap includes automation, data strategy, or AI-driven workflows.
5. Consider Team Composition and Location
The makeup of the delivery team impacts knowledge transfer, communication, and long-term success. Key factors include:
- Availability of certified architects and consultants
- Balance between onshore, offshore, and nearshore resources
- Language and cultural fit with your internal teams
A strong team structure contributes to smoother execution and faster time to value.
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6. Look Beyond the Badge
It’s tempting to default to the top-ranked partner, but the most credentialed firm may not always be the right fit. Instead:
- Focus on relevance, not just reputation
- Ask for case studies in similar environments
- Evaluate how well the partner understands your business, not just the platform
Credentials validate capability. Fit determines success.
What is ServiceNow?
ServiceNow is a cloud-based platform that helps organizations automate workflows, centralize operations, and improve service delivery across departments like IT, HR, and customer support. With built-in ITSM aligned to ITIL standards, low-code customization tools, and AI-powered features, ServiceNow enables scalable, efficient, and proactive operations. Its wide range of applications supports enterprise-wide transformation on a single, unified platform.
Takeaways
Selecting from the top ServiceNow partners starts with understanding how each partner aligns with your business priorities, technical needs, and industry conditions. Credentials matter, but so do delivery models, sector familiarity, and integration capability. A partner with relevant experience can support scalable solutions, enable platform adoption across functions, and work within your operational structure. Decision-makers should assess project scope, team expertise, and technology fit to identify the partner most suited to support their roadmap. Consistent value comes from collaboration grounded in clarity, precision, and platform fluency – traits that define effective ServiceNow partnerships.
As a top ServiceNow implementation partner with a track record across industries, GEM delivers tailored solutions that align platform capabilities with your business goals. Contact our team to discuss how we can support your transformation roadmap with clarity, speed, and cross-functional insight.
