Background

Frontline teams increasingly need mobile access because work often happens in remote or low-connectivity environments. Microsoft’s 2025-2026 Field Service guidance notes that workers on remote job sites need offline-enabled apps that sync automatically when connection returns. Deloitte’s 2025 frontline worker research also found that 82% of frontline workers believe better technology and controls would improve productivity, showing that the need for mobile-first tools is both broad and urgent.

Our client serves agriculture, construction, and material handling equipment dealers across the U.S. and Canada.

To give outbound sales teams faster access to inventory and supplier information in the field, the client partnered with GEM to deliver mobile app development services that connected seamlessly with existing enterprise systems and supported work anywhere, even in challenging connectivity conditions.

Solution

To address these challenges, GEM delivered a comprehensive mobile app development services engagement focused on connectivity, usability, and scalability.

Our team implemented an API-driven architecture that connected IBM mainframes running at customer sites to a cloud-based repository. This approach enabled mobile devices to access business information efficiently while maintaining synchronization between local mobile databases and the mainframe environment.

The solution architecture allowed users to:

• Access business-critical information from mobile devices.
• Update operational data while working remotely.
• Continue working in offline environments.
• Synchronize data automatically when internet connectivity was restored.
• Maintain consistency between mobile and mainframe systems.

To accelerate delivery and ensure alignment with the client’s business processes, GEM also deployed developers onsite in the United States for several months. Working directly with the client’s mainframe development team enabled faster collaboration, clearer requirements gathering, and more effective knowledge transfer throughout the project lifecycle.

This combination of onsite collaboration and enterprise-grade mobile app development services ensured successful integration with the client’s existing technology ecosystem.

Tech stack

• Platform: iOS, Android 
• Programming language: Objective C, Java 
• Web services: RESTful 
• QR code, NFC, GPS… 

Output

Through this mobile app development services engagement, GEM successfully delivered a mobile application that became a key component of the client’s product portfolio.

The solution enabled mobile users to perform a wide range of business operations directly from their devices, including:

• Human resource management
• User rights management
• Inventory management
• Accounts receivable management
• Accounts payable management
• Service portfolio management
• Product portfolio management
• Supplier communications

The application extended the capabilities of the client’s existing platform while providing field teams with greater flexibility and accessibility.

Impact

The mobile application delivered significant business value and became a strategic extension of the client’s core software portfolio.

• Became a key differentiator within the client’s product offering and was rapidly adopted across its customer base.
• Emerged as the company’s top-selling feature for approximately 2 years, demonstrating strong market demand and customer adoption.
• Created new opportunities for customer acquisition and product upselling by extending critical business capabilities to mobile devices.
• Improved workforce productivity by enabling field sales teams to access inventory data, supplier information, and operational workflows anytime, anywhere.
• Enhanced operational responsiveness by reducing dependence on office-based systems and supporting real-time access to business-critical information.
• Enabled business continuity in remote farms and construction sites through offline functionality and automatic data synchronization.
• Maintained data consistency between mobile and enterprise systems, supporting reliable operations even in low-connectivity environments.
• Received positive feedback from major customers, validating the platform’s usability, performance, and business value.
• Strengthened the client’s competitive position in the equipment dealer software market through a scalable mobile-first experience.