Middle/Senior Site Reliability Engineer

LOCATION: Hanoi/HCMC

JOB DESCRIPTION

Own the reliability, availability and resilience of the audax platform across production environments for multiple bank clients
Design and operate cloud and hybrid infrastructure using infrastructure-as-code, supporting deployments on AWS, Azure, GCP or within client-managed environments
Build standardised, repeatable deployment blueprints so new bank clients can be onboarded quickly and safely
Define and track SLIs, SLOs and error budgets that align with client SLAs and banking-grade availability targets
Build end-to-end observability across microservices, integrations and third-party dependencies (core banking, card processors, eKYC providers, payment networks)
Lead incident response and blameless post-incident reviews, and communicate clearly with internal teams and client stakeholders during incidents
Design and regularly test disaster recovery, backup and business continuity plans to meet regulatory RTO and RPO requirements
Participate in the on-call rotation and reduce operational toil through automation
Work with security and compliance teams on access control, secrets management, encryption, vulnerability management and audit evidence
Support client and regulator technology due diligence, including infrastructure documentation and control assessments

REQUIRED SKILLS AND EXPERIENCE

+3 years of experience in SRE, DevOps, platform or infrastructure engineering
Strong hands-on experience with at least one major cloud provider (AWS, Azure or GCP); multi-cloud exposure is a plus
Production experience with Kubernetes and containerised microservices
Proficiency with infrastructure-as-code (Terraform, Pulumi or similar) and configuration management
Experience with observability tooling such as Prometheus, Grafana, OpenTelemetry, Datadog, ELK or Splunk
Solid Linux fundamentals and networking knowledge (DNS, TCP/IP, load balancing, TLS, VPN and private connectivity)
Scripting or programming skills in at least one language (Python, Go, Bash or similar)
Experience with CI/CD and GitOps tooling (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
A calm, structured approach to troubleshooting and incident management
Clear written and spoken English, and comfort working with stakeholders across different countries

Nice to Have:

Experience in banking, payments, or other highly regulated financial environments
Familiarity with regulatory and security frameworks such as MAS TRM Guidelines, PCI DSS, ISO 27001, SOC 2, or central bank IT requirements in APAC or the Middle East
Experience deploying software into client-owned or on-premises bank environments with strict change management
Experience with hybrid connectivity between cloud platforms and bank data centres
Operating event streaming and messaging systems (Kafka, RabbitMQ or similar)
Database operations experience (PostgreSQL, Oracle, MongoDB, replication, backup and recovery)
Service mesh, API gateway or zero-trust networking experience
Cloud cost optimisation and multi-tenant platform design
Relevant certifications (AWS, Azure, GCP, CKA, CKS, CISSP)

BENEFITS

Salary: up to 50M
Probation salary is 100% of the official salary
13th-month salary and annual performance review
Bonus for special occasions each year (Labor Day, National Day, Solar New Year, Lunar New Year)
Project bonus
Employee’s professional certification and training allowances subject to company regulations
Health Care Insurance
Annual Health Assessment
Social, health and unemployment insurance following government policy
Enjoy company summer trips and other team-building activities held monthly and quarterly
Professional, creative and dynamic working environment
Work five days per week with flexible check-in time