Process Quality Assurance (PQA & ISMS associate)

LOCATION: HANOI

Job Description

Operate and maintain the company’s Information Security Management System (ISMS) for an organization of approximately 300 employees in compliance with ISO/IEC 27001:2022 standards.
Develop, update, and manage all ISMS documentation, including policies, procedures, Statement of Applicability (SoA), risk register, risk treatment plan, and evidence repositories.
Conduct periodic information security risk assessments; maintain and update the risk register and risk treatment plan; monitor ISMS risk indicators and provide early warnings when thresholds are exceeded.
Plan and perform regular ISMS internal audits (every 3–6 months), including preparing audit checklists, documenting findings, and tracking corrective and preventive actions (CAPA) through closure.
Lead the annual ISO 27001 certification renewal process, including evidence preparation, coordination with certification bodies for external and surveillance audits, and follow-up on nonconformities until closure.
Organize information security awareness programs for all employees, including onboarding training; participate in information security incident analysis and response activities when required.
Collaborate with IT, HR, and the Board of Directors on security-related controls such as access control, physical security, supplier management, and asset management.
Participate in project process compliance audits as assigned by the PQA Leader; identify nonconformities and monitor improvement actions.
Proactively identify and escalate project issues and risks related to schedule, quality, and resource management; support project teams in resolving challenges.
Prepare periodic reports on project progress, quality, issues, and risks for management and department heads.

Requirements

Minimum 2 years of hands-on experience implementing and operating an ISMS based on ISO 27001 within an IT/software company.
Experience completing at least one full ISO 27001 internal audit cycle, including planning, execution, findings management, CAPA tracking, and audit closure.
Strong understanding of ISO/IEC 27001:2022, including Annex A controls, Statement of Applicability (SoA), risk registers, and risk treatment processes.
Experience supporting external certification audits and surveillance audits.
Knowledge of software development methodologies and processes, including SDLC, Agile/Scrum, and Waterfall.
Familiarity with ISO 9001 standards; knowledge of CMMI is an advantage.
ISO 27001 Internal Auditor or Lead Auditor certification (BSI, Bureau Veritas, TÜV, etc.) is preferred.
Strong analytical thinking, system-oriented mindset, and technical documentation skills.
Ability to work independently and manage multiple priorities effectively.
Good English reading and comprehension skills, particularly for ISMS documentation, audit checklists, and control mappings.

Benefits

Salary: Open to Nego

100% salary during probation period.
Performance reviews twice per year.
13th-month salary and additional bonuses during public holidays and special occasions (International Workers’ Day, National Day, New Year, Lunar New Year, etc.).
Premium healthcare insurance and annual health check-ups.
Full statutory insurance coverage, including Social Insurance, Health Insurance, and Unemployment Insurance.
Annual company trip and quarterly team-building activities.
Birthday gifts and gifts on special occasions throughout the year.
Young, dynamic, and flexible working environment.
Working schedule: Monday to Friday with flexible check-in hours.