IT Support

LOCATION: Hanoi

JOB DESCRIPTION

Provide technical support to end-users regarding hardware, software, operating systems, and access permissions.

Receive, process, and track IT tickets to ensure compliance with Service Level Agreements (SLAs).
Troubleshoot technical issues and coordinate with internal teams or third-party vendors to resolve complex incidents.

Support the deployment, modification, and upgrading of IT hardware, software, and services.

Operate and maintain on-premises infrastructure, including physical servers, virtual machines (VMs), and NAT configurations.
Administer and support LAN/WAN, VPN, Wi-Fi, and networking devices.
Assist in operating Firewalls and other IT security solutions.
Perform system patching, backup/restore operations, system monitoring, and incident resolution.
Support the deployment and operation of new IT solutions and projects.

Manage the entire IT asset lifecycle, including procurement, allocation, maintenance, retrieval, and disposal.

Manage data for hardware assets, equipment, software, and software licenses
Maintain system documentation, configurations, network diagrams, Standard Operating Procedures (SOPs), and troubleshooting guides.
Ensure asset and access control strictly adhere to company policies; perform periodic asset inventories and reconciliations

REQUIRED SKILLS AND EXPERIENCE

6+ months of hands-on experience in IT Helpdesk / End-user Support.
Practical experience in installing and configuring Windows and Ubuntu Desktop OS.
Ability to troubleshoot basic LAN issues (Ethernet cable crimping, network connectivity testing).
Ability to troubleshoot basic computer issues (Windows errors, MS Office bugs).
Experience in PC assembly and hardware maintenance (CPU, motherboard, RAM, HDD/SSD, PSU, GPU).
Basic knowledge of IT asset tracking using MS Excel or management software.
Basic familiarity with VMware or Hyper-V (creating virtual machines, taking snapshots, etc.) is a plus.

BENEFITS

Salary: Up to 20M
Probation salary is 100% of official salary
13th-month salary and performance review twice a year
Bonus for special occasions each year (Labor Day, National Day, Solar New year, Lunar New Year)
Employee’s professional certification and training allowances subject to company regulations
Health Care Insurance
Annual Health Assessment
Social, health and unemployment Insurance following Government policy
Enjoy company summer trips and other team building activities held monthly and quarterly
Work five days per week with flexible working time
Professional, creative and dynamic working environment