Managed Services 

Optimize, secure, and manage your IT environment. Focus on growth while we handle the complexity of your IT operations.

What we do

Managing your IT infrastructure can be complex and time-consuming, diverting valuable resources away from core business activities. GEM’s Managed Services are designed to take that burden off your shoulders. Our 300+ savvy IT professionals provide comprehensive IT management services so you can focus on strategic decision-making and growing your business.

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Network management
Monitoring, maintaining, and optimizing your network to ensure seamless connectivity and performance.
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Security management
Implementing robust security measures, including threat detection, firewall management, and regular security audits to protect your data and systems.
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Cloud management
Managing your cloud infrastructure, optimizing resources, and ensuring smooth operations across cloud environments.
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Backup and disaster recovery
Providing reliable data backup solutions and disaster recovery plans to minimize downtime and data loss.
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Helpdesk and support
Offering 24/7 IT support to resolve technical issues quickly and keep your operations running smoothly.
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Software and patch management
Keeping your software up-to-date with the latest patches and updates to protect against vulnerabilities.
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Compliance management
Ensuring your IT operations adhere to industry regulations and compliance standards, reducing the risk of penalties.

Our proven impacts

GEM’s managed services deliver consistent value by helping businesses optimize their IT operations, reduce costs, and improve performance.

Enhance IT operations and reliability
Through automation and process optimization, we help businesses reduce IT complexities and improve their overall operational efficiency. Our around-the-clock support also ensures quick issue resolution, reduced downtime and improved service response times.
Increased focus on core business functions
By offloading the burden of day-to-day IT management, businesses can redirect internal resources toward more strategic initiatives and activities.
Scalability and flexibility
GEM’s scalable managed services allow businesses to seamlessly expand or adapt their IT infrastructure. Therefore, your company grows in a sustainable and controlled manner.
Enhanced security and compliance
GEM's savvy professionals provide advice and insights to ensure that your systems are up to date with the latest security protocols and comply with industry regulations.

Why choose GEM?

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Leading IT service provider


  • 300+ IT professionals and consultants
  • Winner of multiple ITO awards
  • Winner of 2024 Clutch 100
  • In-depth domain knowledge across different industries: Telecommunications, Retails, Manufacturing, Logistics, Healthcare, BFSI, and Education.
  • Verified results in digitally empowering 300+ industry leaders, including Fortune Global 500 names

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Technical Excellence


  • Diverse tech-stack that caters to different business
    needs and challenges
  • 10+ R&D partnerships with prestigious domestic and overseas AI institutions
  • Established Agile and DevOps practices to enable
    faster development
  • Adoption of new practices and tools: AI, Big Data,
    Cloud, Low-code & No-code, Web3, Blockchain, and many more

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Unmatched Quality & Dedication


  • ISO-certified and CMMi-appraised delivery process for efficiency and cost optimization
  • Flexible working models: ODC, fixed-cost, and time & material (T&M) contracts
  • Customer-centric approach to delivery and consultancy
  • End-to-end optimization and technical support
  • Round-the-clock expert availability

Our Case Studies

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