NLP and AI Chatbot Development 

Transform the way your business delivers services and support with intelligent NLP and AI chatbot solutions.

What we do

GEM’s NLP & AI Chatbots development services enable you to deliver seamless, human-like interactions that enhance user experience and streamline internal operational efficiency.

GEM has expertise in delivering the following use cases:

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Customer support automation
Automate responses to common customer inquiries, freeing up human agents to focus on more complex issues.
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Lead generation and qualification
Engage potential customers through conversational marketing, qualifying leads, and directing them to the right sales channels.
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Appointment scheduling
Streamline appointment bookings and reminders with a chatbot that can manage calendars and send notifications.
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Internal helpdesk
Assist employees with IT support, HR inquiries, and internal processes, improving efficiency within your organization.
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Multilingual customer service
Serve a global audience by providing support in multiple languages, ensuring consistent communication across different regions
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Surveys and feedback collection
Conduct surveys and gather customer feedback in real-time, helping you understand customer satisfaction and areas for improvement.
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Onboarding and training
Guide new users or employees through onboarding processes, delivering training materials and answering questions interactively.

Our proven impacts

GEM's NLP & AI chatbot development services provide businesses with intelligent communication tools that significantly enhance customer engagement, streamline operations, and improve user experiences.

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Improved customer support efficiency and quality
AI chatbots and other NLP tools help you deliver multilingual customer support with almost round-the-clock availability. These factors are critical to achieving faster issue resolutions and better customer satisfaction.
Cost optimization
GEM’s clients save significantly on customer support costs by automating a high volume of routine queries. This allows human agents to concentrate on more complex issues, boosting overall efficiency and productivity.
Data-driven insights for business growth
GEM helps you build AI chatbots and NLP tools that allow businesses to understand customer behavior better and improve services, leading to new cross-selling and upselling opportunities.

Why choose GEM?

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Leading IT service provider


  • 300+ IT professionals and consultants
  • Winner of multiple ITO awards
  • Winner of 2024 Clutch 100
  • In-depth domain knowledge across different industries: Telecommunications, Retails, Manufacturing, Logistics, Healthcare, BFSI, and Education.
  • Verified results in digitally empowering 300+ industry leaders, including Fortune Global 500 names

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Technical Excellence


  • Diverse tech-stack that caters to different business
    needs and challenges
  • 10+ R&D partnerships with prestigious domestic and overseas AI institutions
  • Established Agile and DevOps practices to enable
    faster development
  • Adoption of new practices and tools: AI, Big Data,
    Cloud, Low-code & No-code, Web3, Blockchain, and many more

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Unmatched Quality & Dedication


  • ISO-certified and CMMi-appraised delivery process for efficiency and cost optimization
  • Flexible working models: ODC, fixed-cost, and time & material (T&M) contracts
  • Customer-centric approach to delivery and consultancy
  • End-to-end optimization and technical support
  • Round-the-clock expert availability

Our Case Studies

Text Summarization of Japanese Document using NLP
The AI that we are developing aims to analyze these documents, quickly summarizing them in 3 sentences, and send them back to users. That way, they can briefly understand the document and decide whether they need to read everything.

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