Maintaining and revamping telco app’s functions for better user experience and retention
The app is the top telecom app for Vietnamese users. GEM was delegated to maintain the Subscription section of the app.
Our Offerings
As a professional IT service provider, GEM delivers excellent customer experience and continuously improves the quality of your service with technology solutions tailored to your business needs.
Omni-channel solutions
Create profound and comprehensive customer experience via multiple touch points
Create profound and comprehensive customer experience via multiple touch points
CRM solutions
Effortlessly track all communications on one single screen with smarter support throughout the customer journeys
Effortlessly track all communications on one single screen with smarter support throughout the customer journeys
5G network and application
Unlock the potentials of next-gen wireless network to control costs and minimize downtime
Unlock the potentials of next-gen wireless network to control costs and minimize downtime
Why us
The excellence of GEM’s services stems from three key characteristics
Competent IT personnel
Tech-savvy professionals experienced in handling projects of all scales and various industries
Extensive tech-stack
A diverse toolkit that caters to different business needs and challenges
Standardized delivery process
Achieve maximum efficiency and value-optimization with our ISO-certified and CMMi-based process
Working model
As an adaptable IT service provider, GEM seamlessly handles tasks of all scopes and scales.
Our Case Studies
50% Reduction in Manual Testing Process of Telco Application
In less than a year, the GEM’s QC team has helped the client run automation tests on some major products and applications.
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