Account Manager (Global market)

Deadline to apply: May 31, 2025

Account Manager (Global market)

Deadline to apply: May 31, 2025

LOCATION: Hanoi

JOB DESCRIPTION

  1. Customer Relationship Management
  • Build and maintain strong, long-term relationships with clients; 
  • Understand clients’ needs and expectations to provide tailored solutions and services; 
  • Oversee project execution to ensure service quality and customer satisfaction. 
  1. Business Development & Sales Growth
  • Targeted markets: Great China (Hong Kong, Taiwan); 
  • Identify new business opportunities and support market expansion with the BD team; 
  • Develop and execute business plans aligned with assigned sales KPIs and target markets; 
  • Collaborate with the engineering team to develop proposals and present solutions to clients; 
  • Participate in proposal discussions, contract negotiations, deal closures, and client follow-ups throughout project execution and post-sales; 
  • Leverage existing client base to uncover additional business opportunities; 
  • Achieve quarterly sales targets as assigned. 
  1. Customer Support & Engagement
  • Handle customer inquiries and resolve issues in a timely and professional manner; 
  • Provide technical support when necessary; 
  • Organize marketing activities and client engagement events to strengthen customer relationships. 
  1. Reporting & Cross-functional Coordination
  • Provide periodic reports to the Line Manager and BoD; 
  • Work closely with relevant departments to continuously improve both short-term and long-term business performance. 
  1. Perform additional duties as assigned by the Line Manager and BoD.

REQUIRED SKILLS AND EXPERIENCE

  • 2+ years of experience in a similar role, preferably in IT outsourcing or tech product sales for global markets;
  • Experienced in all customer acquisition platforms including LinkedIn tools, Email Marketing, Global Hiring, Industrial forums, CRM,..;
  • Fluent spoken and written English;
  • Experienced in developing business proposals and client presentations; proficient in office tools (PowerPoint, Excel, Email,…);
  • Strong negotiation skills with clear communication and problem-solving abilities;
  • Familiarity with IT concepts, including software technologies, Cloud systems, AI, and Data;
  • Hands-on experience with lead generation tools such as networking platforms, forums, social media, CRM systems, and digital/email marketing tools;
  • Bachelor’s degree in Business Administration, Economics, Marketing, Information Technology, or related fields;
  • Able to travel for work when required. 

BENEFITS

  • Salary: Negoticiate;
  • Probation salary is 100% of the official salary; 
  • Income includes: base salary, KPI salary, commission; 
  • 13th-month salary and performance review twice a year; 
  • Bonus for special occasions each year (Labor Day, National Day, Solar New Year, Lunar New Year); 
  • Employee’s professional certification and training allowances subject to company regulations; 
  • Health Care Insurance; 
  • Annual Health Assessment; 
  • Social, health and unemployment insurance following government policy; 
  • Enjoy company summer trips and other team building activities held monthly and quarterly; 
  • Professional, creative and dynamic working environment; 
  • Work five days per week with flexible check in time.

CONTACT